Skip to main navigation.

How to Report an Outage

DO NOT USE THE CONTACT US FORM TO REPORT AN OUTAGE

 

If an outage occurs please call the cooperative at (641) 628-1040 or (800) 619-1040.  Please note that our normal business hours are Monday-Friday 7:30 A.M. to 4:30 P.M.  After hours called will be answered by our dispatch.

Before you call an outage:
•    Check fuses or circuit breakers to make sure the problem is not with your electrical equipment.  
•    Check with your neighbors to see if they have service
•    Note possible causes, such as sparks, a loud noise, trees or limbs on the power lines, etc. that can help the line crew in finding the problem.
•    Be ready to provide the phone number, account number &/or name and address for the account.

Please be patient when placing outage calls, if it is a large spread outage many members may be trying to call in at the same time.  However, do not assume that others have reported the outage for you.

Powered by Touchstone Energy Cooperatives Logo
Link to Zon Veld solar production website Link to Co-op Connections for member savings Click to learn how to save energy