Skip to main navigation.

Payment Options

Pay the Most Convenient Way for You

By Mail

Send payments to:
Pella Cooperative Electric
P.O. Box 106
Pella, Iowa  50219
Please allow 3-5 days for delivery. Never mail cash or money orders.

By Phone

Call the cooperative during business hours, Monday-Friday, 7:30 a.m.-4:30 p.m. (excluding holidays) at (641) 628-1040 or (800) 619-1040.

Automatic Payments

Sign up to have your bills automatically withdrawn from your checking account or charged to your debit or credit card. 

Online

Pay online with our e-bill system

In Person

At 2615 Washington Street, Pella (just west of Arby's)

Dropbox

At the Cooperative's parking lot directly across from the front door. Payments are collected daily at 7:30 a.m. Never leave cash or money orders in the drop box.

Budget Billing

Call the Cooperative to sign up for budget billing to have your monthly bill averaged for the year and avoid the highs and lows each month. 
Periodic reviews are conducted to avoid a significant difference between the budget amount and actual energy use. 

 

What if I can't pay my bill on time?

If for any reason you are unable to make a payment by the due date, please contact the office. We offer payment agreements and other arrangements, in accordance with the cooperative's tariff filed with, and approved by, the Iowa Utilities Board. If your payment is not received by the due date, a 1.5% late penalty is assessed. We will attempt to contact you numerous times to notify you before disconnection occurs:

  1. A friendly reminder is mailed the day after the due date.

  2. An automated phone call may be placed to the primary phone number on file.

  3. At least one day prior to disconnection, a notice will be placed on the door of the home as a final reminder. The member is responsible for the expense of this trip.

  4. If payment has not been received, or acceptable arrangements made, disconnection of electric service may occur.

 

If you have trouble paying your monthly electric bill, the cooperative provides the following resources:

 There Is Help brochure

 "Avoiding Shut Off Of Electric Service for Nonpayment"  as listed in the Cooperative's tariff

 "Customer Rights and Responsibilities to Avoid Disconnection for Nonpayment"  as provided by the Iowa Utilities Board

If you need assistance with your energy bills, contact your local community action agency

 

Will I be charged extra if my account is disconnected?

Pella Cooperative Electric does not charge for disconnection of electric service.  However, if your account is being disconnected for non-payment, some charges may be incurred in the process.

  • Trip Charge - This charge is assessed when a cooperative staff member makes a trip to your home. Trips for posting a disconnection notice, disconnection of service, and reconnecting of service may incur a trip charge. This is $75.00 during normal office hours, and $185.00 after hours.

  • Deposit - If a deposit is not currently held on an account, or if it is not sufficient, one may be required after the account has been disconnected for non-payment. The deposit is equal to the highest bill in the last 12 months.

 

 

Powered by Touchstone Energy Cooperatives Logo
Link to Zon Veld solar production website Link to Co-op Connections for member savings Click to learn how to save energy