Convenient options for paying your monthly electric bill.

Online Payment	Pay your bill online with our e-Bill system.
Automatic Payment	Sign up  to have your bills automatically withdrawn from your checking account or charged to your credit or debit card on the due date.
Budget Billing	Sign up  to have your monthly bill averaged for the year and avoid the highs and lows each month.
By Mail	Payment may be mailed to PO Box 106, Pella, IA 50219.  Remember, do not mail cash.  Please allow enough time for the payment to reach our office.
By Phone	You may call our office at 641-628-1040 or 800-619-1040 to make a check, credit card, or debit card payment over the phone.
In Person	You may drop your payment off in our office.  An after-hours drop box is located in the front parking lot for your convenience. Remember, do not place cash in the drop box.
Bill Payment Service	Many banks offer online bill payment services.  Please note: these payments may take upward of 7 - 10 days to reach our office.  Please plan accordingly.  You can pay immediately by logging in to our e-Bill system.

What if I can't pay my bill on time? 

If for any reason you are unable to make a payment by the due date, please contact the office.  We offer payment agreements and other arrangements, in accordinance with the cooperative's tarrif filed with, and approved by, the Iowa Utilities Board.

If you payment is not received by the due date, a 1.5% late penalty is assessed.  We will attempt to contact you numerous times to notify you before disconnection occurs:

1. A Friendly Reminder is mailed the day after the due date.
2. An automated phone call may be placed to the primary phone number on file.
3. One day prior to disconnection, a notice will be placed on the door of the home as a final reminder.  The member is responsible for the expense of this trip.
4. If payment has not been received, or acceptable arrangements made, disconnection of electric service may occur.

For more information, read "Avoiding Shut Off Of Electric Service for Nonpayment"  as lised in the Cooperative's tarrif or "Customer Rights and Responsibilities to Avoid Disconnection for Nonpayment"  as provided by the Iowa Utilities Board. 

If you need assistance with your energy bills, contact your local community action agency.  

Will I be charged extra if my account is disconnected?

• Pella Cooperative Electric does not charge for disconnection of electric service.  However, if your account is being disconnected for non-payment, some charges may be incurred in the process. 

• Trip Charge - This charge is assessed when a cooperative staff member makes a trip to your home.  Trips for posting a disconnection notice, disconnection of service, and reconnecting of service may incur a trip charge.  This is $75.00 during normal office hours, and $185.00 after hours.

• Deposit - If a deposit is not currently held on an account, or if it is not sufficient, one may be required after the account has been disconnected for non-payment.  The deposit is equal to the highest bill in the last twelve months.

  Adobe® Reader is required to view some files. For a free download, visit www.adobe.com.