All the answers to your frequently asked questions.
The Facility Charge is a flat, monthly fee charged per meter, and it is not dependent on how much energy you use. PCEA members all need a reliable energy grid, so members all share in the costs of building and maintaining it through the facilities charge.
Even if your lights aren’t on, PCEA still supplies all of the materials and maintenance needed to provide power to your home or business. In order to recover these costs, a utility has essentially two options: recover all fixed cost through rates, or recover a significant portion through a facilities charge fairly distributed throughout the entire membership based on the members’ class of service.
Recovering our fixed costs appropriately through the facility charge reduces our risk of being dependent on weather extremes and allows us to collect our real costs of service each and every month. This approach also provides to you, our members, greater consistency in your billing each month and fairness. You can be confident knowing you are paying your “fair share” for your particular class of service.
PCEA belongs to the community it serves, so any margins remaining after all expenses have been paid are returned to the members in proportion to their electrical usage. After reviewing the cooperatives financial standing, the Board of Directors can declare a retirement, where all or part of your share is returned to you, the member. Learn more about member credits.
There are options for members who need financial assistance with their bill. Give us a call at 641-628-1040 and we'll help you through it. Members can also receive assistance through the state of Iowa's energy assistance program. Learn more here.
Navigate to "My Profile" in the menu, and select "My Information". On the left hand side of the page, select the "Update My Printed Bill Settings" tab. Here you can toggle your printed bill status to "off".